MPB is the world’s largest online platform for used photography and videography equipment. Our platform transforms the way people buy, sell and trade in photo and video kit.
We have offices in Berlin, Brooklyn and Brighton and we are rapidly expanding in all areas.
Our Customer Experience team in Berlin is growing and we are actively recruiting for several people with fluent german skills to join us.
This is a fully remote position but you'll need to be based in Germany.
- The Customer Experience team at MPB is the first point of contact for all customers.
- You will offer expert advice and guidance across all products as well as supporting our users through their customer journey
- Customers contact us via email, live chat and telephone and you will play a vital role in supporting our customer journey.
Skills you'll need
- Previous customer service experience
- Fluent german speaking and writing skills
- Customer first mindset
If you speak any other languages and you have a passion for customer experience, please get in touch with us.
We support our staff and their careers in every way we can.
- 28 days holiday
- MPB company pension
- BVG job ticket
- Dog friendly office
- Fresh fruit
- Fresh coffee
- Your birthday lay-in
- Regular social events