MPB is the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit.

We have offices in Brighton, Brooklyn and Berlin and we are rapidly growing in all markets.

As we continue to grow, we’re expanding our Seller Experience team based in Berlin and we are looking for a Photographic Account Manager. You’ll be covering our French market so you must be a fluent French speaker and will report to the Account Management Lead.

The seller experience team is responsible for procuring photographic equipment from potential sellers. You’ll convert warm leads and ensure that a seller has the best experience with MPB.

Ideal candidates would have in-depth knowledge and experience of the photography market, with exceptional product and market knowledge to both nurture existing customers and engage with new ones.

Additionally you'll have a passion for photo gear, strong people skills and be constantly up to date with new gear and market trends. 

This is an excellent opportunity to combine your photography kit knowledge within a fast paced and dynamic environment.

This is a hybrid working position with 2 days in the Berlin office and 3 days working remotely.

What you'll be doing

• Delivering exceptional seller experience
• Communicating, engaging and nurturing relationships with sellers both on the phone and via email and any other touch point if required (e.g. live chat, messenger, SMS.) to maximise value
• Expert management of the lead pipeline in multiple pricing zones
• Supporting customers along the sell journey from quote queries and requests until the kits arrive to the warehouse and the purchase is complete. The sell journey includes quotes request, courier booking and purchase
• Operating a sales-led approach to securing stock and delivering on weekly, monthly and quarterly targets
• Key strategic accounts management by building your own portfolio
• Working closely with the Product Specialist team to ensure all transactions are dealt with efficiently and that customer satisfaction is maintained
• Collaborate with our customer service team if needed to act quickly on behalf of our customers
• Liaising closely with the Pricing team to ensure we always deliver the best price to our sellers
• Proactively reaching out to High Value sellers to introduce our business and nurture them by building trustworthy long term relationship aimed at increasing loyalty
• Identify where opportunities are in the photography and industry market to expand our inventory
• Helping/supporting senior account managers/Leads on their daily tasks and also projects if required

What you'll need

• Previous experience in a sales, account management or business development role
• Fluent French and English speaking and writing skills. Dutch skills or any other language would be a plus
• Expert communication, organisational and time management skills
• Proven competence in lead nurturing 
• Strong negotiation skills

Even better if you have

• Previous experience within the photography and industry market. Strong knowledge about the industry including competitors and market trends, would be a plus
• Experience with CRM software
• Technical knowledge of photography and videography equipment
• Experience with sales over the phone/email and any further touch point

Benefits 

At MPB we support our staff and their careers in every way we can.

• 28 days holiday
• MPB Workplace Pension
• BVG ticket discount
• Dog friendly office
• Fresh fruit
• Fresh coffee
• Regular social events