Account Management Lead - Sales
We are MPB, the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.
MPB has always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 500,000 items of used kit every year, extending the life and creative potential of photo and video equipment for creators around the world.
Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn’t mean sacrificing reliability.
MPB is supported by several world class investors, including Vitruvian Partners from London and Acton Partners from Munich. As a growth business, MPB has been listed several times in both The Sunday Times Tech Track 100 and the FT1000 list of the Europe’s fastest growing businesses.
You’ll be working in a highly collaborative, cross-functional environment that includes local and global teams. We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.
MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.
The Opportunity:
We are looking for a Sales Lead in our UK Account Management team to manage and oversee the UK team based in Brighton, and scale growth to the next level. The candidate will be responsible for building a team focused on supporting customers along their journey and also proactively reaching out to them to develop new business opportunities within and outside the photography industry, increasing the MPB customer portfolio.
The candidate should be familiar with strategy and planning, forecasting resources and targets along with helping the team negotiate complex deals, and deep dive into the competition with the aim of being the first choice for our customers.
The role is a data-driven role that requires commercial acumen and a deep understanding of customers, the competitive market and an ability to analyse performance.
This role will report to the Global Head of Seller Experience and will ensure that the team meets the selling KPIs, keeping high conversion and hitting high customers standards and satisfaction. We are looking for somebody who will always raise the bar to delight our customers, achieve ambitious targets and contribute to the business growth. The candidate will monitor, report and communicate results to the leadership, will also lead strategic projects that will benefit the team and the whole business.
Key Responsibilities:
Leading and managing a team of Account Managers
Building a data driven team which always challenge the status quo and gather data insight to constantly improve the customer journey
Driving culture of excellence by raising the bar to not only meet customers needs but also delight and surprise them
Working collaboratively across teams - including, Pricing, Product and Marketing
Monitoring and reporting KPIs along the customer's journey
Analysing patterns in customers and market behaviour and subsequently defines data-driven action strategies to optimise the business’s commercial performance
Presenting and communicating effectively to the leadership
Establishing the inbound and outbound lead requirements needed to meet our objectives
Support the team in fostering relationships with our most loyal customers, and cementing brand trust
Managing the customer/conversion pipeline at every stage of development
Building new processes and procedure to enhance the customer journey
Evangelising and helping close high value customers - individuals and companies
Owning all plans and strategies for developing business and achieving the company’s goals
Organising the team and helping prioritise workloads
Collaborating and leading projects driving results
Commercial acumen to enhance existing business and new one
Strategic focus to impact on the business needs and growth
Deep diving into quantitative and qualitative data in order to provide insight
Person Specification:
Ideally, we are looking for an experienced, data-driven Account Management / Business Development leader - with a proven track record of running a high performing team, establishing proactive business development strategies, setting and achieving key KPI’s and seeing ‘new leads’ through to conversion for the business - with a commercial focus.
Essential Criteria:
Possess extensive knowledge of sales principles and practices, and an ability to coach others on them
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
Strong leadership to manage a team in a fast paced environment
Strong communications skills
Ability to remain calm under pressure
An ability to empower and motivate your team
Strategic focus and planning abilities on strategic initiatives
Delivering results having customers at the core of business decisions
Having soft skills such as empathy, perseverance, passion and resourcefulness
Ability to build strong relationships across departments and influence them
Desirable Criteria:
It is desirable to speak additional languages
A keen interest in photography and videography
Benefits:
- 25 days annual leave + bank holidays
- 4% employer contributory pension scheme
- Private healthcare
- Flexible hybrid working options (minimum 2 days in the office)
- Access to EAP with a range of employee discounts
- Buzzing social calendar
- Dog friendly workplace.
- Bespoke Learning Management System - the MPB 'Learning Lab' with access to thousands of free courses to upskill in any areas you'd like; whether personally or professionally.
- 2 volunteer days for charity which aligns with MPB values
- Department
- Seller Experience
- Locations
- Brighton
- Remote status
- Hybrid Remote
Brighton
We are MPB
MPB is the largest global platform to buy, sell and trade used photography and videography kit. We are the simple, safe and circular way to trade, upgrade and get paid for kit.
Starting in the UK in 2011, we have grown to 450+ people and have offices in the creative hubs of Brighton, Brooklyn and Berlin.
We are pushing boundaries, investing in sustainability, and are dedicated to making kit accessible for everyone.
If you’re passionate, collaborative, and always looking to learn, then MPB is the place for you.
Account Management Lead - Sales
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