We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

MPB has always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 500,000 items of used kit every year, extending the life and creative potential of photo and video equipment for creators around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn’t mean sacrificing reliability.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

The role

Our Seller Experience team is responsible for procuring photographic equipment from potential sellers. In this role you’ll convert warm leads and ensure that a seller has the best experience with MPB.

Ideal candidates would be motivated sales professional with in-depth knowledge in customer engagement and acquisition. 

Reporting to the Senior Seller Experience Account Manager, you'll be responsible for engaging, managing and nurturing relationships with existing and new customers, driving sales and ensuring exceptional customer experiences through effective communication.

This is a hybrid working position with 2 days in the Berlin office and 3 days working remotely.

What you'll be doing

• Responsible for supporting customers enquiries to increase conversion and maximise value
• Responsible for developing new business opportunities to expand our inventory
• Communicating, engaging and nurturing relationships with customers
• Strong sales negotiation and business development skills
• Key strategic accounts managements by building a solid portfolio and provide high standard of service
• Knowledge of CRM solutions and Sales pipelines management
• Liaising closely with the Pricing team to ensure we always deliver the best price to our sellers
• Collaborating with the internal departments to ensure we meet customer expectations
• Responsible for hitting the targets and reporting results achieved on a daily, weekly and monthly basis.
• Being familiar with Customers Sales and Support KPIs
• Collecting customers feedback and delivering analysis and insights to capture customer behaviour and understanding trend changes and needs
• Supporting Sr Account Managers and Leadership on their tasks and projects when required

What you'll need

• Must be fluent/native in English AND at least one of the following languages: German, French, Dutch, or Italian.
• Previous experience in a sales, account management or business development role
• Expert communication, organisational and time management skills
• Proven competence in lead nurturing 
• Strong negotiation skills
• Proactive, hands-on approach

Even better if you have

• Previous experience within the photography and industry market. Strong knowledge about the industry including competitors and market trends, would be a plus
• Experience with CRM software
• Technical knowledge of photography and videography equipment
• Experience with sales over the phone/email and any further touch point

Benefits

We support our staff and their careers in every way we can and we offer the following benefits:

• 28 days holiday
• 2 days off per year, to actively volunteer for a charity that is close to your heart, that aligns with the MPB values
• Retirement & Pension Plans (25% employer’s contribution of what you contribute)
• EU Workers Council
• BVG ticket discount
• Employee Discount
• Employee Assistance Programme (EAP)
• Learning Management System - the MPB 'Learning Lab' where you have access to thousands of free courses to up-skill in any areas you'd like; whether personally or professionally
• Regular social events
• Dog friendly office