Senior Systems Support Analyst
As part of our continued growth, we are excited to be adding a Senior Systems Support Analyst to our Brighton team!
Based in our Brighton HQ, you will be a crucial member of our IT function - supporting your Brighton colleagues in a variety of different ways.
The Opportunity
As a Senior Systems Support Analyst at MPB, you will maintain, support and govern our IT systems and infrastructure, ensuring the delivery of high quality and secure IT services - whilst providing patient and empathetic end-user support.
You will work closely with the Lead IT Manager to prioritise and execute the IT roadmap - continually driving improvement, and ensuring that business requirements are met.
There will be the opportunity to participate and lead on a broad range of cross functional global IT projects, ensuring that objectives and deliverables are successfully completed on time and within budget.
Key Responsibilities
Providing local and remote end user support for company IT hardware and software, focussing on the UK employee base, but covering for other operations as required
Governance, operation, maintenance and monitoring of IT infrastructure and systems, including networks, hardware/software and meeting room AV equipment
Onboarding/off-boarding of employees ensuing best in class onboarding experience for new starters, whilst maintaining IT asset and system account governance
Ensure the availability, security, and reliability of IT systems, proactively identifying and resolving any issues or vulnerabilities.
Creating and maintaining IT governance policies and procedures
Driving technology decisions and best practices for company information security policies, working under the Lead IT Manager
Creating documentation for and training company employees on use of company resources and security policies
Procurement and administration of company hardware and software licences, including best practise commercial approach alongside Finance team.
Collaborate with internal stakeholders to understand their technology needs and requirements
Identify and drive opportunities for process improvement and automation
Lead on IT projects and assist other IT team members on projects they lead, providing excellent stakeholder communications throughout and role-modelling a culture of clear accountability across the IT team
Promote a culture of approachability, empathy and customer service
Required Skills & Approach
Essential:
Strong technical skills with knowledge of computer operating systems, hardware and software.
Strong communication skills
Analytical thinker with strong problem-solving skills
Self-motivated and driven to deliver value for the business
Organisational skills with excellent attention to detail and the ability to self-manage time
Customer service mindset
Strong team player with high integrity
Patience and empathy
Project Management
Strong IT service governance skills
Strong macOS skills
Desirable:
Google Workspace Administration
Jamf MDM administration
ITIL certification
Project management certification
- Department
- Technology
- Locations
- Brighton
Brighton
We are MPB
MPB is the largest global platform to buy, sell and trade used photography and videography kit. We are the simple, safe and circular way to trade, upgrade and get paid for kit.
Starting in the UK in 2011, we have grown to 450+ people and have offices in the creative hubs of Brighton, Brooklyn and Berlin.
We are pushing boundaries, investing in sustainability, and are dedicated to making kit accessible for everyone.
If you’re passionate, collaborative, and always looking to learn, then MPB is the place for you.
Senior Systems Support Analyst
Loading application form
Already working at MPB?
Let’s recruit together and find your next colleague.