🚀 Account Manager - Seller Experience 🚀
📍Location: Berlin (Hybrid - 2 days per week in the office, 3 days per week at home)
💖Department: Seller Experience
📅Position type: Full time

The Role

We’re looking for a driven and customer-focused sales professional to join our Seller Experience Team in Berlin. This role is ideal for someone who thrives on building strong, trust-based relationships and who understands how great communication and service can directly impact sales performance.

You’ll play a key role in growing our customer base and strengthening loyalty among existing sellers. By identifying opportunities, understanding customer needs, and collaborating across teams, you’ll help ensure a seamless and engaging experience at every stage of the customer journey.

If you're fluent in both Dutch and English, confident in navigating CRM systems, and passionate about delivering commercial results in a fast-paced environment—we’d love to hear from you.

What you will be doing:

✔️ Drive Customer Engagement & Conversion – Support inbound enquiries and nurture relationships to maximise customer value, boost conversions, and strengthen loyalty.

✔️ Leverage CRM & Optimize Sales Pipelines – Use CRM tools to manage workflows, track pipeline progress, and personalise customer journeys for improved outcomes.

✔️ Collaborate Cross-Functionally for Value Delivery – Work with the Pricing team and internal departments to ensure sellers receive the best value and customer expectations are met.

✔️ Track Performance & Share Insights – Take ownership of KPIs, report regularly on performance, and deliver customer insights to support data-led decision making.

✔️ Spot Market Trends & Stay Competitive – Monitor customer feedback and competitor activity to identify emerging trends and adapt strategies to maintain our edge.

✔️ Support Senior Initiatives & Team Success – Contribute to broader team goals by supporting senior account managers and leadership on projects and strategic initiatives.

What we are looking for:

✅ Communication Skills – Proficiency in both Dutch and English, with strong verbal and written communication skills across email, phone, and presentations.

✅ Support & Sales Experience – Background in B2C and/or B2B sales and support roles would be beneficial but a proven ability to build relationships, negotiate confidently, and drive commercial results would be a must.

✅ CRM & Pipeline Knowledge – Hands-on experience using CRM systems and managing sales pipelines to streamline processes and optimise customer journeys.

✅ Analytical & Insight-Driven Thinking – Competence in interpreting both quantitative and qualitative data to support smarter decision-making and improve performance.

✅ Independent & Team-Oriented – A proactive, self-starter who takes initiative, while thriving in a collaborative environment.

✅ Commercially Savvy & Customer-Centric – Strong commercial awareness and a keen understanding of how to deliver value to both the customer and the business.

Our Values, applied:

🌍 Better, Connected – the Seller Experience team collaborates closely with internal departments to provide a consistent and supportive experience for sellers at every touchpoint.

🔥 Passionately Ambitious – Brings drive and energy to develop new business, exceed performance goals, and support MPB’s growth in the circular economy.

⚡ Agents of Change – Embraces change and innovation, using market insights and customer feedback to adapt quickly and continuously improve.

💪 Empowering and Empowered – Takes ownership of key accounts and performance metrics, using available tools and resources to deliver real impact.

🏆 Focused on Excellence – Maintains a high standard of service, proactively seeking ways to enhance seller satisfaction and team performance.

🔍 Insight Driven – Uses CRM systems and customer data to make informed decisions, understand seller behavior, and identify new growth opportunities.

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

We support our staff and their careers in every way we can and we offer the following benefits:

• You’ll get 20 days of statutory holiday, plus 8 additional days from us—with the option to buy up to 5 more each year.
• 2 days Volunteering leave
• 1 day a year for your Wellbeing
• Urban Sports Membership discount
• Retirement & Pension Plans
• BVG ticket discount (50%)
• MPB Employee discount and uplifts
• Employee Assistance Programme (EAP)
• Learning Management System - the MPB 'Learning Lab' where you have access to thousands of free courses to up-skill in any areas you'd like; whether personally or professionally
• Enhanced Paid Parental Leave
• Summer and Winter Employee Events
• Financial Assistance Scheme
• Milestone Gifts - €150 Amazon voucher to celebrate the arrival of your new baby; €150 Amazon voucher for you and your partner when you tie the knot or enter into a civil partnership
• Dog friendly office